Reference

Privacy Policy — How We Handle Your Information

We collect account details, payment records and device information when you use 54 bd. This policy explains what we gather, why we need it, how long we keep it and who to contact if you want changes or removal.

Account & wallet dataDevice & session logsPayment verification recordsRetention & removal rightsBangladesh-specific handling
54 bd Privacy Policy — How We Handle Your Information
POLICY QUESTIONS

Contact Us About Your Privacy

If you want to know what data we hold, request a copy, ask us to delete your account or update your marketing preferences, reach us through any of these channels. Live chat and email support handle privacy requests within the same queue as payment and account questions, so you will hear back during the same support hours we keep for wallet verifications.

Live Chat Open the chat icon at the bottom right of any page and type your request. Privacy questions route to the same team that handles bKash verification and withdrawal approvals, so response time matches the usual support window.
Email Support Send your account email address and a description of what you want changed or removed to our support inbox. Include your username so we can locate your record faster. We aim to reply within the same business-day window we use for wallet queries.
Account Settings Log in, open the profile menu and look for the privacy or data-request tab. You can toggle marketing emails on or off yourself; for full account deletion or data export, submit the in-app form and support will process it manually.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account passwords, store payment records on servers behind firewall rules and log every admin access to the database so we can audit who looked at what. Cookies expire after a set idle period; session tokens are invalidated when you log out or when we detect a login from a new device without the correct OTP. Retention periods vary by record type — active account data stays as long as your profile exists, payment logs are kept for regulatory and dispute-resolution purposes, and marketing lists are purged when you unsubscribe.

Encryption & Access Logs

Passwords are hashed before storage, payment details pass through SSL endpoints and every database query is logged with a timestamp and admin ID so we can trace who accessed which account record and when.

Cookie Expiry

Session cookies last until you close the browser or stay idle beyond the timeout threshold. Persistent cookies that remember your language or device preference expire after ninety days; marketing-consent cookies honor your opt-out immediately.

Retention Windows

Active account details remain as long as your profile is open. Payment records are held for the dispute window plus any regulatory retention period.

Deletion Requests

Submit a deletion request through live chat, email or the account-settings form. We remove your username, contact details and marketing flags; anonymized transaction IDs may stay in the payment ledger to satisfy audit and compliance obligations in Bangladesh.

Common Questions About Your Data

We ask for a mobile number, username and verification details so we can secure your wallet and match withdrawals to the correct account. Device logs capture your IP address and browser type to detect suspicious logins and block automated bots.

Each deposit creates a payment record with the transaction ID, amount and timestamp. We store these to confirm the chip credit, resolve gateway mismatches and satisfy dispute-resolution and regulatory-record obligations in Bangladesh.

We share the minimum necessary information with payment processors to clear your bKash or Nagad transfer and with game providers to load your session inside their iframe. Both partners operate under their own privacy terms. We do not sell your data to marketers.

Active account details stay as long as your profile is open. Payment logs are retained for the dispute window plus any regulatory period. Marketing data is purged within days of an unsubscribe request, though anonymized transaction IDs may persist in backup snapshots.

Yes. Contact live chat, email support or use the account-settings form to request a data export or account deletion. We remove personally identifiable details but may retain anonymized transaction records to satisfy legal and audit requirements in Bangladesh.

Session cookies keep you logged in across live tables, slot lobbies and sportsbook markets. Persistent cookies remember your language and device preference for ninety days. You can clear cookies in your browser settings; marketing-consent cookies honor your opt-out immediately.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.